Frequently Asked Questions
Everything you need to know about shopping with Role Model Official.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition with all tags attached.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and select 'Buy Now, Pay Later' options at checkout.
How do I know which size will fit me best?
Please refer to our comprehensive Size Guide located on each product page, which includes detailed measurements and fit recommendations for our apparel.
Are your materials sustainably sourced?
Role Model Official is committed to ethical fashion; 80% of our current collection is made from organic cotton and recycled polyester to minimize our environmental footprint.